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Privacy Policy

hexastory (“we,” “our,” or “us”) is committed to protecting the privacy of visitors and users (“you” or “your”) of our website located at www.hexastory.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

 

1. What Type of Information Do We Collect?

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We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing details (e.g., credit card information), and any information you provide when interacting with our website (e.g., account creation or form submissions).

  • Non-Personal Information: IP addresses, browser type, session information (e.g., page response times, visit duration), and methods used to browse away from pages.

  • Automatically Collected Information: Cookies and similar tracking technologies collect behavioral data, such as interaction history and device information.

 

2. How Do We Collect Information?

 

We collect information in the following ways:

  • When you provide it directly, such as by completing forms, making a purchase, or contacting us.

  • Automatically, through cookies, analytics tools, and server logs when you interact with our website.

  • From third-party services that integrate with our platform, if applicable.

 

3. Why Do We Collect Your Information?

 

We collect and use your information to:

  • Provide and operate our services;

  • Improve your user experience;

  • Process payments and fulfill transactions;

  • Send marketing and promotional communications;

  • Provide customer service and technical support;

  • Ensure compliance with legal obligations.

 

4. How Do We Store, Use, Share, and Disclose Your Information?

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  • Storage: Your data is stored on secure servers provided by our hosting platform, wix.com, which implements industry-standard security measures.

  • Usage: We use your data to operate and enhance our services, fulfill transactions, and communicate with you.

  • Sharing: We may share your information with service providers (e.g., payment processors or analytics platforms) and legal authorities when required.

  • Disclosure: We do not sell your personal information. Disclosure is limited to circumstances such as legal compliance or user consent.

 

5. How Do We Communicate With You?

 

We may contact you via email, phone, or postal mail for the following purposes:

  • Account notifications or troubleshooting;

  • Resolving disputes;

  • Conducting surveys or gathering feedback;

  • Sending updates, promotional offers, or important notices;

  • Enforcing agreements or legal compliance.

 

To opt out of marketing communications, follow the unsubscribe link in the email or contact us directly via the contact form on our homepage.

 

6. How Do We Use Cookies and Other Tracking Tools?

 

Cookies and similar technologies are used to enhance your browsing experience. These tools collect data to:

  • Analyze website traffic and user behavior;

  • Customize your experience;

  • Enable website functionality.

 

Third-party services like Google Analytics may also use cookies and have their own privacy policies. You can control cookie preferences through your browser settings.

 

7. How Can You Withdraw Your Consent?

 

If you no longer want us to process your personal information, contact us via the contact form on our homepage. You may also request corrections or deletion of your personal information.

 

8. Privacy Policy Updates

 

We reserve the right to update this Privacy Policy at any time. Changes will take effect immediately upon posting. Material updates will be highlighted on our website. Please review this policy regularly to stay informed.

 

9. Questions and Contact Information

 

For questions or concerns about this Privacy Policy or to exercise your data rights, please contact us via the contact form on our homepage.

 

10. Compliance with GDPR

 

hexastory is committed to complying with the General Data Protection Regulation (GDPR) of the European Union. This includes ensuring that your personal information is:

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  • Processed lawfully, fairly, and transparently;

  • Collected for specified, explicit, and legitimate purposes;

  • Limited to what is necessary in relation to the purposes for which it is processed;

  • Accurate and kept up to date;

  • Stored only as long as necessary for the purposes for which it is processed;

  • Processed in a manner that ensures appropriate security of the personal data.

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If you have any questions about our GDPR compliance or wish to exercise your rights under GDPR, please contact us via the contact form on our homepage.

 

 

By using our website, you acknowledge and agree to the terms of this Privacy Policy.

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